NPS 89: Our customers confirm that a good agency requires two things
Offices with nothing but stunning walls don’t attract people to work. And offices with nothing but a great atmosphere but no peace and quiet to focus don’t keep experts there. Both are needed.
This is at the heart of Innovation Home’s development work, and the spring 2026 customer satisfaction survey proves that we’re on the right track. Our client companies, particularly their CEOs, evaluated their office environments at our three locations. The overall NPS is 89. In Kamppi, where we have significantly expanded and developed our facilities over the past year, the NPS is 93.
People come to the office for two reasons, and both are equally important
We asked our clients what the office is actually needed for. Two needs clearly stood out: focused work and teamwork. They were almost equally important.
In a hybrid work environment, the office doesn’t serve just one purpose. The same day may require both quiet individual work and collaborative brainstorming. The office must be able to offer both. We have responded to this in concrete terms: at Kamppi, we have added quiet work spaces, pods for individual work, a focus lounge, and meeting rooms. All of these are included in the office service.
This is also the basis for our “feel the space” concept. The spaces must flexibly support different work needs—that’s the functional side. But the atmosphere has a deeper impact: on both individual well-being and team spirit. Our clients confirm that we succeed on both counts: the atmosphere of the work environment received a rating of 4.73/5, and the quality of the shared spaces 4.44/5.
"Extremely friendly service, great team spirit, inspiring spaces, and the opportunity for both quiet work and collaborative activities." — Customer feedback, Tampere 2026
Customer service you notice in everyday life
Staff availability and responsiveness received a rating of 4.81/5 at Kamppi. The same theme recurs in NPS feedback: “everything gets taken care of,” “the staff goes above and beyond even in difficult situations,” “first-class customer service.”
One customer summed it up best: “The most important thing for me is that I don’t have to deal with office matters at my own desk.”
That’s exactly it. When running the office doesn’t burden your own team, the office truly becomes a great place to work.
"The space allows for versatile working. You can come to the office every day, but you don’t have to sit at your own desk every day." — Customer feedback, Kamppi 2026
Developing together, not just once
At Kamppi, the space rating rose from 4.20 to 4.59 in a year. That doesn’t happen on its own, but by listening to customers, monitoring changes in work, and responding concretely.
A strong NPS indicates satisfaction. But the fact that customers consistently provide us with feedback and ideas for improvement tells us something else: they want to develop this together. That is the best proof of what a home for good work means.
Come check us out or get in touch—we’d be happy to tell you more.